The ITIL® Practitioner certification offers practical guidance on how to adopt and adapt the ITIL framework to support your business’ objectives. It enables practitioners to not only speak the language of ITIL, but be able to translate it and use it in practice. ITIL Practitioner can be taken at any stage in the ITIL certification scheme beyond Foundation. It provides a different set of skills not available in the existing certifications. The course fosters a culture of continuous service improvement and improves efficiency, productivity, and the collaborations between ITSM and the wider business. Building on the good practice from other methodologies and frameworks such as DevOps, Agile and Lean, ITIL Practitioner adds value to any improvement initiative.

• Provides practical guidance on how to introduce, apply & adapt ITIL within an organization

• Offers new practical techniques to make a difference in a workplace

• Helps individuals leverage Continual Service Improvement (CSI) to maximize the benefits of ITIL & make a measurable impact

Delegates wishing to take this examination must be able to show evidence of having passed either the version 3 ITIL Foundation examination, or the version 2 ITIL Foundation examination plus the Foundation Bridge examination.

• Those who require a basic understanding of the ITIL framework

• Those who need understanding of how ITIL can be used to enhance IT service management within an organization

• IT professionals or others working within an organization that has adopted and adapted ITIL and who need to be informed about, or contribute to, ongoing service improvement.

Module 1: Introduction

Module 2: Service Strategy

Module 3: Service Design

Module 4: Service Transition

Module 5: Service Operation