CITM is the second course in the EPI IT Training Framework. Also known as the IT specialist course, CITM® is a 3-day course designed to teach the competences required of the modern IT specialist working at the senior professional, team-leader, supervisor or management level in IT management. Candidates attending this course will prove that they have gained the competences required to provide leadership and take responsibility for team performances and development in dynamic environments.
CITM® is aligned with the latest European e-Competence (e-CF) Framework – addressing proficiency level 3 (Senior Professional/Manager/Consultant). In 2016, the e-CF became a European standard and was published officially as the European Norm EN 16234-1.
Objectives
After completion of the course the participant will be able to:
Provide guidance and implementation for IT strategy as set by senior IT and business management
Select and manage staff, implement training programs, career plan development and job rotation programs
Select, evaluate and negotiate vendors using RFI, RFP and selection criteria
Provide guidance for developing, testing and implementing business applications
Manage and/or assist in IT project management
Design and implement service management processes for problem and change management
Understand the need for business continuity and design the business continuity plan
Review and implement information security practices and controls
Understand the need for business change, the role and activities of the Business Relationship Manager
Initiate and assist in risk management practices
Understand and select new technologies such as Blockchain, Big Data and Artificial Intelligence
Select suitable technologies for information management
Measure and improve quality of IT services
Pre-requisites
none
Details
IT Strategy
The need for IT
Enterprise Architecture
Service catalogue
Service level management
Sustainable development
IT Organization
Personnel need
Roles and responsibilities
Sourcing
Selection process
Hiring staff
Managing staff
Career planning
Training / job rotation
Performance appraisal
Staff departures
Vendor Selection and Management
Vendor selection
RFI
RFP
Proposal evaluation
Vendor reference checks
Contract negotiation
Contract management
Vendor management
Recompete vendors
Project Management
Methodologies
Project organization
Starting-up / initiating
Planning / initiating a project
Risk
Quality
Scope
Work / Product Breakdown Structure
Scheduling
Cost
Communication
Application Management
Software Development Life Cycle (SDLC)
Software Quality Assurance (SQA)
Requirements
Development
Testing
Adoption (implementation)
Maintenance
Service Management
Problem management
Change management
Business Continuity Planning
Resources
Relocation of staff
Information requirement
Backup strategies
Site selection
Business Continuity Plan
Test and exercise
Test review, report and follow-up
Monitoring and review
Risk Management
Guidelines
Context establishment
Identification
Analysis
Evaluation
Treatment
Communication
Monitoring and control
Information Security Management
Standards
Confidentiality
Integrity
Availability
Controls types
Guideline for controls selection
Control categories
Information security awareness
Security incident response
Information and Knowledge Management
Information management
Data management
Information management technologies
Business intelligence
Best practices and pitfalls in data governance
Business Change Management
Frameworks
Business Relationship Management (BRM)
Objectives
Life cycle activities
Customer relationship
Building the business
Alignment
Technology Trends
Research and Development
Blockchain
Big Data
Artificial Intelligence
Quality Management
Standards and guidelines
Objectives and activities
Services review
Customer feedback
Surveys
Key Performance Indicators (KPIs)
Metrics
Scorecards and reports
Quality register
Audience
Senior IT professionals, team leaders, supervisors and managers such as IT Manager, Enterprise Architect, ICT Consultant, ICT Operations Manager, Project Manager, Systems Analyst, Systems Architect, Business Analyst, ICT Security Manager, Business Information Manager, ICT Security Specialist, Service Manager, Digital Media Specialist, ICT Trainer, Quality Assurance Manager, Account Manager.
This course is most suited for seasoned IT professionals who have a need to understand the requirements and core competences for managing IT in mission-critical environments. It is best suited for participants who have between two and four years of actual working experience in IT, with knowledge of systems, network and/or applications, service desk operations and/or IT professionals working in the position of team leader/supervisor/manager in any area of IT. This includes those individuals working in the field of sales and consultancy with solution providers.
Key Topics
CITM is the second course in the EPI IT Training Framework. Also known as the IT specialist course, CITM® is a 3-day course designed to teach the competences required of the modern IT specialist working at the senior professional, team-leader, supervisor or management level in IT management. Candidates attending this course will prove that they have gained the competences required to provide leadership and take responsibility for team performances and development in dynamic environments.
CITM® is aligned with the latest European e-Competence (e-CF) Framework – addressing proficiency level 3 (Senior Professional/Manager/Consultant). In 2016, the e-CF became a European standard and was published officially as the European Norm EN 16234-1.
